Answers to the questions guests ask most before they book an apartment on the Malecón or the villa in Boca Canasta. If yours is not here, write to the team on the contact page.
Booking
How do I book an apartment?
Choose the kind of apartment you like on the places to stay page, check your dates, and book. The team confirms the exact unit for your dates, since apartments in each group are assigned based on availability.
Can I choose a specific apartment from the photos?
Each stay page shows several apartments of the same kind. If one in the photos catches your eye, say so when you book and the team will tell you whether it is free for your dates.
Do you take long stays?
Yes. Many of the apartments allow long stays, and the one-bedroom apartments and lofts are set up for them, with full kitchens and a workspace. Ask the team about weekly and monthly stays.
Arriving
How does check-in work?
Most apartments have self check-in with a lockbox, so you can let yourself in whatever time your flight lands.
How far is the airport?
Most guests fly into Las Américas International Airport, east of the city. Our page on getting from the airport to the Malecón covers taxis, ride-hailing, transfers and car rental.
Is there parking?
Free parking on the premises is listed for nearly every apartment. If you plan to rent a car for the beaches or the villa, mention it when you book.
What do I need to enter the Dominican Republic?
Every traveler completes the free e-Ticket form of the Dirección General de Migración for entry and exit. Our entry requirements page explains passports, the e-Ticket and customs.
In the apartment
How many guests can stay?
Each apartment on the Malecón sleeps two guests. The villa in Boca Canasta sleeps up to 16.
Is there wifi and air conditioning?
Yes, nearly every apartment lists wifi and air conditioning. One of the one-bedroom apartments lists internet speeds of 40 Mb/s for remote work.
Can I cook?
The apartments have a kitchen or kitchenette with cooking basics; most have a coffee maker, and the one-bedroom apartments have full kitchens.
Is there a bathtub in every apartment?
No. Many apartments have a freestanding tub in the main room, and some have a jacuzzi. If a tub matters to you, book a studio with a bathtub or a studio with a jacuzzi.
Is there a TV?
Yes. Nearly every apartment lists a TV, and several have a 65-inch screen.
Is there laundry?
Several apartments list a washer in the building, and others have a laundromat nearby. Ask the team if you need laundry during your stay.
Is there an elevator?
Several listings note an elevator in the building. One penthouse is reached by a last flight of stairs from the seventh floor.
Around the city
Is the building on the beach?
The building is on the Malecón, the seafront avenue. The sea is across the road, along a promenade with palms; the beaches closest to the city are covered in our beaches near Santo Domingo guide.
How do I get around?
Guests find ride-hailing an easy way to get around, and the Colonial Zone is a short ride away. Our guide to getting around Santo Domingo covers taxis, the metro and driving.
When is the best time to visit?
Santo Domingo is a year-round city. Our best time to visit guide goes month by month through the weather, the holidays and the baseball season.
The villa
Where is the villa?
The villa is in Boca Canasta, on the coast of Baní, west of Santo Domingo. See the Boca Canasta villa and our guide to Baní and Boca Canasta.
What does the villa have?
Five bedrooms with 12 beds, five and a half bathrooms, a pool, a hot tub, parking, a washer and a workspace.